Frequently Asked Questions
Sketchy Pet is a fun and creative website that brings your beloved pets to life with custom, hand-drawn illustrations in a playful, cartoon-style.
Our talented artists transform the photos you provide into personalized artwork that captures your pet's unique personality and charm.
These fun illustrations can be featured on a variety of products, including apparel, kids' apparel, accessories, pet accessories, and wall art, making them perfect for personal keepsakes or thoughtful gifts!
See below a step-by-step guide on how we handle your order, from checkout to your door!
Step 1 ➜ Order Submitted
Place your order to get started.
Step 2 ➜ Design (1-3 days)
Our team creates your unique Sketchy Pet illustration.
Step 3 ➜ Your Approval
Once your design is ready, we will email you a proof. Review and approve your design or request changes. We ship only when you're 100% happy! Learn more about our Design Review Guidelines here.
Step 4 ➜ Shipping
Once approved, we process and ship your order.
Step 5 ➜ Order Delivered
Enjoy your custom Sketchy Pet items or gift them to someone you love!
At Sketchy Pet, we specialize in creating one-of-a-kind illustrations of your beloved dogs and cats.
Please submit clear, in focus photos of your pet, ideally facing the front or in a 3/4 position.
It's important that the photos clearly show your pet's head and torso. You can also submit multiple pictures to help our artists capture your pet's unique features accurately.
Your satisfaction is our top priority!
If you are not completely satisfied with the first design, we offer free unlimited revisions to ensure the final illustration meets your expectations.
Once your illustration is ready, our design team will email you a proof. Review and approve your design or request changes. Learn more about our Design Review Guidelines here.
Product sizes are based on US measurements (inches). To ensure you find the perfect fit, please refer to the size guide provided with each product.
Every product is unique - please refer to the "Care Instructions" on the product page of each Sketchy Pet item for proper care instructions.
Yes! We offer free standard shipping on all orders over $100.00 within the United States.
We currently ship to customers in the United States, but working on expanding our markets to offer international shipping in the future.
Discount codes are valid for all products with the exception of items on sale, or bundles.
Sorry for the confusion! Some items may ship from different facilities, which means you might receive parts of your order at different times and in separate packages.
We will let you know in advance and provide tracking information for each shipment.
Please allow our team 1-3 days to create your pet's design. If you haven't received your design proof email within this timeframe, please check your spam or junk folders.
If it's still missing, contact us at hello@sketchypet.com with your order number, and we'll assist you promptly.
If you need to make any changes, please contact us immediately at hello@sketchypet.com as our team begins working on your illustration right away.
Depending on the nature of the changes, our operations and design teams will assess the feasibility. If the changes are possible, we will gladly make them happen.
If you wish to cancel your order before it has entered production, we can offer a partial refund.