Shipping & Returns

Free Shipping

We offer free standard shipping on all orders over $100.00. The discount will be applied automatically at checkout.

Processing Time

Once your order is placed, our dedicated artists immediately begin working on your pet's unique illustration.

Each product is personalized and meticulously crafted to meet our high standards. The design process typically takes 1-3 business days.

After you approve the final design, we proceed with production, which usually takes an additional 1-5 business days. Please check the product page of each specific item to find out how long it takes to process, as times may vary from product to product.

Shipping Options and Costs

Shipping costs within the United States are calculated at checkout based on the shipping method selected.

Please note that shipping times are estimates and not guaranteed. While we work closely with our couriers to meet these estimates, delays can occur due to factors beyond our control, especially during holiday seasons.

We are working on expanding our markets to offer international shipping in the future.

Multiple Shipments

Some items may ship from different facilities, which means you might receive parts of your order at different times and in separate packages. We will provide tracking information for each shipment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through the courier's website.

If you have any questions about your order's status, please contact us at hello@sketchypet.com.

Returns

Due to the custom nature of our products, we are unable to accommodate returns or exchanges. Learn more about our Refund Policy here.

Contact Information

For any inquiries or to report an issue, please contact our customer service team at hello@sketchypet.com. We are here to help and ensure you are completely satisfied with your Sketchy Pet items.